F.A.Q. |
How can I pay for my order?
Currently, we accept payments to our Barclays account in London via bank transfer or cash deposit. Our Barclays Bank details will be at the bottom of your invoice. We accept payments in GBP and Euros for your convenience. When making a payment to us, please use your 4 digit order ID number as a reference.
How much do you charge for delivery?
Insured Delivery Charges Within the United Kingdom:
Order Value: £1 -9999.99
£9.99 base charge + 0.02 Per Gram
Order Value: Over £10,000 - Free Of Charge
Insured Delivery Charges Within Europe:
Order Value: £1 -9999.99
£14.99 base charge + 0.03 Per Gram
Order Value: Over £10,000 - Free Of Charge
How long does delivery take?
We aim to deliver most orders within seven working days of receiving cleared funds. If an item is out of stock, it may take up to 21 working days to deliver. Please contact us prior to placing an order if an item is required urgently.
Do you offer secure allocated storage for bullion?
Yes. We can offer offshore bullion storage through ViaMat International, a leading bullion storage provider. We can arrange for your items to be stored discretely outside of the banking system in a secure vault in either New York or Zurich.
How much does offshore bullion storage cost?
Our pricing structure for bullion storage is very competitive.
£25 base charge per order + 1% of the value of the goods being stored per year. This fee is payable in advance upon placing your order and includes vault in fees, storage and insurance.
What are the benefits of offshore bullion storage?
Storage is suitable for those who wish to store their precious metals in a secure vault environment. Goods are stored in a bonded, free zone and are not subject to VAT and other taxes whilst in storage. This is particularly relevant to Silver, Platinum and Palladium which generally are subject to VAT.
Are there any additional fees associated with my order?
No. There is no commission nor additional fees associated with any purchase from us.
How do I open an account?
You do not need an account in order to order from us. You can simply place your order online. We require clients to register with a username and password. This will allow you to track your shipments, and view your order history.
If your order is valued at over £15,000 we require a copy of your photo id. Please note that the name on the ID must match the account from which the bank transfer is initiated.
How are your products priced?
We apply a very low percentage (from 1.5%) above the market spot price of the underlying metal content. Market data is provided by Xignite Inc (a leading exchange data service provider).
Do I need to pay VAT or tax on my Gold order?
No VAT is chargeable on any investment gold bullion ingots or coins offered through this website.
Please
see HM Revenue & Customs for more information
If you are interested in ordering silver, please read:
Silver VAT & Delivery Information
How do you ship my order?
Your order will be shipped using registered post or FedEx, and a tracking number will be provided to you as soon as it is available. Goods in transit are fully insured through a major insurance market located in London. It is up to the client to ensure that they are available for the delivery. A signature is always required at the delivery address.
What are your business hours?
You may place orders through our website 24 hours a day, 7 days a week. We do not accept orders via the telephone. Our customer service department is open Monday to Friday, from 9am till 4pm.
Can I purchase or collect from you at your London offices?
We do not usually keep stock at our London offices for security purposes. It is preferred for customers to purchase via our online site and take delivery through the post. However, we can arrange meetings if necessary.
Do you ship internationally?
Yes, we ship all orders within the EU.
What happens if I decide to cancel my order?
When you place your order online, you are agreeing to pay for the items you’ve selected at the current market prices, which are updated every 10 minutes. This is in essence a signed contract. Cancellations whereby the customer has paid already will be subject to a 5% cancellation fee. If you place an order and do not pay, you may be blocked from placing further orders on our site.
What is your returns policy?
We do not accept returns, however, we have a buy back option whereby customers can resell items to us at a minimum of 99.5% of the market spot price.
Do you buy bullion?
Yes, as mentioned above we will purchase all types of bullion ingots and coins at the you may wish to sell at very attractive rates. Please contact us if you are interested in selling your bullion.
Sell your gold, silver bullion coins and bars to AU Trading bullion merchants UK - Gold bullion buyers.
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